Engagement starts with a free consultation. You describe your site, your visitors, and what is not working, and we tell you honestly whether design research is the right next step or whether something else, such as faster development or clearer copy, would help more. If design is the right move, you receive a fixed scope and a fixed price after a short discovery call, with dated milestones and named approval points.
During the project, you review work in Figma at each approval point and leave comments directly on the screens. There are no surprise reveals at the end, because direction is agreed early and key screens are approved as they are designed. After handover, we stay available for questions while your developers build, and for small refinements that testing reveals after launch. As a UI UX design agency, we treat the handover as the start of your site's working life, not the end of our interest in it.
Whether you need full UX design services for a redesign, a focused audit, or a design system your team can build on, the engagement stays the same: clear scope, fixed price, visible progress, and your approval before each stage moves forward. If you are comparing providers, ask any UX design company you speak to for the same three things: their research findings format, their approval points, and what exactly you own at handover. We are glad to answer all three on the first call, and as a user experience design agency we put those answers in writing before work starts.